What separates Waterhouse bath & kitchen studio from the others?
Waterhouse bath & kitchen studio has built a reputation for supplying the highest quality products in the plumbing, lighting, and hardware industry. We offer products from 70+ trusted vendors from around the world, thoughtfully displayed in our destination showroom.
That being said, what REALLY separates Waterhouse from other distributors is the value delivered to our customers, including:
Waterhouse delivers the best buying experience in the industry – We are committed to meeting and exceeding your expectations and achieving 100% client satisfaction.
Showroom Experience – Waterhouse consistently invests in developing the most engaging and inspiring space, which enables customers to understand and experience the product.
Product Selection – Waterhouse offers thousands of products that meet all project budget requirements and meeting our high-quality standards.
Knowledgeable Sales Specialists – All of our Sales Specialists have extensive training and qualifications. You can count on our honesty, our integrity, our expertise, and our opinions. We have a lot of opinions.
Full Warehouse Support – Our parent company, Maumee Supply, operates a full-service warehouse. Our team inspects products upon receipt, much of which is fragile, and will store your products until needed on the job site. This helps reduce job site theft and/or damage and maintain the products in good condition.
Family Owned and Operated – Our local, family-owned operation treats customers with great care and a long-term perspective. A company owner is always available to assist clients with any questions or issues.
Do you require an appointment to shop in the Waterhouse showroom?
Appointments are recommended, but not required.
What is the best way to shop with Waterhouse?
All methods are good, but the “in-store” experience, with the product right in front of you and our professional staff assisting you, is always the best.
What should I bring to my appointment?
Our Showroom Sales Specialists are best able to serve your needs with as much information as possible, including:
• Architectural drawings
• Inspirational photos
• Samples of other coordinating materials (e.g., cabinets, tile)
• Pictures of the space
• Measurements of the space
• Budget or allowance from your builder, along with contact information for the other professionals involved if applicable
Do you offer sustainable products?
Waterhouse bath & kitchen studio is committed to sustainable design and offers many products that minimize environmental impact.
• We offer a range of products designed to limit water usage without compromising performance.
• Many products are produced from recycled materials or are made from biodegradable materials.
• Our brand partners are known for high-quality construction and craftsmanship and will last for decades, reducing the impact on landfills.
What is the typical lead time for a product?
• Stock items can be available immediately or up to 48 hours.
• Quick Ship items are available from 1-4 weeks.
• Made to order/special order items are available from 4-8 weeks.
Do you Deliver?
Yes, we offer delivery anywhere within a 90-mile radius of our showroom and beyond at a reasonable cost. Smaller items can be shipped in some cases. Please discuss pick up and delivery options with your Waterhouse Showroom Sales Specialist.
Do you offer installation services?
Waterhouse bath & kitchen studio distributes products. We leave the installation to trade professionals. We have an extensive network of trade partners are happy to provide recommendations when requested.
What is your return policy?
Our goal is always 100% satisfaction.
We understand that things happen and we’re good at going with the flow.
If you are unhappy with your purchase for any reason, we’ll find a solution for you.
Returns
You can return most items purchased through our showroom within 30 days of your product pick up or delivery date for an exchange or refund. All items must be complete, uninstalled, undamaged, and in their original packaging.
All returned materials are subject to inspection before approval.
What is NOT eligible for return, exchange, or refund?
• Installed products
• Discontinued products
• Clearance products or any products sold “As Is”
• Freight charges on your original order
If purchase was made using a credit card, stock items may be returned for a full immediate refund in the Waterhouse showroom.
If purchase was made using cash, check, or another form of payment, stock items may be returned to our showroom, and we will refund the purchase price within 5-7 business days via bank check.
If purchase was made using a Waterhouse gift certificate, stock items may be returned to our showroom, and we will issue a new gift certificate/showroom credit immediately.
Special-Order Items
Special order items and/or non-stock goods may be returned if the manufacturer is willing to accept the return. Our vendors charge a 30% restocking fee that will be subtracted from any refund issued to you.
If purchase was made using a credit card, special-order items may be returned for an immediate refund – minus the vendor’s 30% restocking fee* – in the Waterhouse showroom.
If purchase was made using cash, check, or another form of payment, special-order items may be returned to our showroom, and we will refund the purchase price – minus the vendor’s 30% restocking fee* – within 5-7 business days via bank check.
If purchase was made using a Waterhouse gift certificate, special-order items may be returned to our showroom, and we will issue a new gift certificate/showroom – minus the vendor’s 30% restocking fee -- immediately.
*PLEASE NOTE: Some special-order items may incur additional restocking and/or freight fees. Please discuss the options with your Sales Specialist.
How does Waterhouse pricing compare with the competition?
Waterhouse bath & kitchen studio, along with our parent company, Maumee Supply, is committed to delivering exceptional value. We regularly compare prices to ensure that we are giving you the lowest possible price.
What warranties come with products I purchase through Waterhouse?
Our products are backed by the full manufacturer’s warranty. Should the need arise, our team will assist with coordinating a solution by working with the manufacturer, local manufacturer representatives, and installers.
Are you ready to see what Waterhouse has to offer?
While appointments aren’t required and you are always welcome to meander through our showroom, jotting down notes, taking pictures, and getting inspiration, we would love to be able to give you the individualized attention that you and your project deserve.