Privacy Policy
Waterhouse Bath & Kitchen Studio
Effective Date: 10/28/26
Waterhouse Bath & Kitchen Studio ("Waterhouse," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, schedule an appointment, visit our showroom, or communicate with our team.
We may collect personal information that you voluntarily provide, including:
- First and last name
- Email address
- Phone number
- Project interests and details
- Appointment preferences and scheduling information
- Preferred sales consultant
- How you heard about Waterhouse
- Information submitted through website forms, showroom visits, or other communications
We may also collect certain technical information, such as IP addresses, browser types, device information, and website usage data, depending on the technologies used on our website.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests for information
- Schedule, confirm, and manage appointments
- Communicate regarding projects, products, and services
- Provide customer service and follow-up communications
- Maintain customer records and manage customer relationships
- Improve our website, services, and customer experience
- Send promotional or marketing communications when appropriate consent has been obtained
- Comply with applicable legal obligations
3. SMS and Text Message Communications
When you provide your phone number and consent to receive text messages from Waterhouse, we may send messages related to appointment confirmations, reminders, customer inquiries, project follow-ups, and other communications consistent with the consent you provided.
If you separately opt in to marketing communications, we may also send promotional text messages regarding products, services, events, or special offers.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Consent to receive marketing text messages is not a condition of purchasing any products or services.
SMS consent and mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with third parties for marketing purposes.
4. Information Sharing and Disclosure
Waterhouse does not sell your personal information.
We may share personal information with trusted third-party service providers that assist us in operating our business, including customer relationship management, appointment scheduling, email communications, text messaging, website hosting, and other administrative services.
These providers may access information only as reasonably necessary to perform services on our behalf and are expected to protect that information appropriately.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, property, or safety.
We do not share mobile information or SMS opt-in consent with third parties or affiliates for their independent marketing or promotional purposes.
We may use your email address to respond to inquiries, send appointment confirmations and reminders, provide information about your project, and communicate regarding our products or services.
If you receive promotional emails from Waterhouse, you may unsubscribe at any time using the unsubscribe link included in those emails or by contacting us directly.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.
Depending on the tools used on our website, these technologies may collect information such as browser type, device information, pages visited, and interactions with website content.
You may be able to manage or disable cookies through your browser settings.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, maintain business records, provide customer service, and comply with applicable legal obligations.
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal requirements.
You may also opt out of promotional communications at any time.
To stop receiving text messages, reply STOP to any SMS message from Waterhouse.
To unsubscribe from marketing emails, use the unsubscribe link included in the email.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or utilize third-party services for appointment scheduling, customer communications, and other business functions.
We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies when visiting those sites.
11. Changes to This Privacy Policy
Waterhouse may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your personal information is collected or used, please contact:
Waterhouse Bath & Kitchen Studio
125 E Indiana Ave, Perrysburg, OH 43551
www.waterhousebks.com
